Receiving Messages
- Access all of your messages -- fax, voice and e-mail -- via the telephone, desktop PC, wireless device or Internet, from anywhere in the world.
- Single user interface to respond to messages of all types by phone, PC, wireless device or Internet.
- Manage your e-mail inbox over the telephone -- listen to e-mail with text-to-speech.
- Have all of your urgent messages -- voice, faxes and e-mail -- forwarded to your mobile phone.
- Based on specific criteria, instruct CallXpress to try to reach you at up to nine phone numbers, including pagers, mobile phones and SMS-enabled device.
- Receive all of your messages -- fax, voice and e-mail -- in your Microsoft® Outlook®/Exchange® Lotus Notes® and Domino®, or GroupWise® e-mail box.
- E-mail notification of incoming messaging via SMTP protocol. At the option of the user, the e-mail notification may include a wave file attachment for voice messages.
Responding to Messages
CallXpress users can:
- Forward, reply, and delete all messages voice, fax, and e-mail with the same set of commands.
- Reply to an e-mail message via phone by sending a voice response, which is delivered to the sender's e-mail inbox as a .wav file.
- Respond to a voice message with a live telephone call by pushing one button on your phone.
- Respond to a message with a combination of different types of messages, for example, forward a fax or e-mail with a voice message attached.
- Route longer e-mail and fax messages to a nearby fax machine for printing.
Heightening Productivity
CallXpress users can:
- Organize and save all types of messages in folders for future reference.
- Select the voice message you want to hear first without listening to them all sequentially.
- Enable your database to read or fax information to callers on demand, 24x7, without assistance from you.
Customizing the System
CallXpress users can:
- Control your personal mailbox settings through the telephone, the Internet, or CallXpress graphical user interface.
- Record/review your out-of-office, standard or busy greetings.
- Chose how and in what order voice messages will play.
- Set automatic forwarding of all messages, urgent messages only, or specific messages.
Streamlined Administration
The CallXpress Global System Administration reduces the total cost of ownership for large, multi-site organizations through streamlined administration.
CallXpress administrators can:
- Manage numerous systems through one unified view, and perform changes across multiple systems simultaneously.
- Use the Microsoft Exchange Directory to change user records for voice, fax and e-mail messaging rather making than three separate entries.
- Automatically synchronize user and server data via the Internet, dramatically reducing maintenance and ensuring accurate, timely user information.
- Activate advanced messaging functionality such as text-to-speech or desktop message management on a user-by-user basis.
- Support as many as 10,000 users in a single Windows 2000/2003 server platform, with CallXpress scaling up to 144 ports per system.
- Utilize standard Microsoft Windows Active Directory protocol when user add, move or changes are required for either CallXpress or Seneca users.
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